November 15, 2013

By installing the free VNC Viewer (remote control software), administrators and help desk personnel may assist users as if present at the MFP.

Click here: Remote Control Instructions


Note: The guide (above link) contains a link to download the latest free version (PC, Mac, Linux, etc) of the VNC Viewer or obtain version 5.0.6 (bottom of page).

*The following models support the remote control functionality:  MX-C311, MX-C312, MX-C401, MX-C402SC, MX-B401, MX-B402/SC, MX-M283N, MX-M363, MX-M453, MX-M503, MX-2600, MX-3100, MX-4100, MX-4101, MX-5001, MX-2610, MX-3110, MX-3610, MX-4110/11, MX-4141, MX-5141, MX-5110/11, MX-M623, MX-M753, MX-6240, MX-7040, MX-6500, MX-7500